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RETURNS & EXCHANGES

If you are not entirely happy with your purchase for any reason you have 72 hours to notify us, where we will gladly offer you a refund or exchange.

If you want to exchange an item for a different garment you will need to receive a refund and then place a new order.

Koh Samui will only exchange an item for the same item in a different size or colour, subject to availability. Exchanged items will only be dispatched once we have received the goods and they have passed a quality control check. Exchanged items can be returned free of charge if you follow the procedure outlined below, but replacements will be subject to shipping costs.

Refunds will be processed once we have received the item back. The amount will be the full value of item, shipping costs are not refunded.

Koh Samui offer a free return shipping service via our agents DHL. To receive this service please follow our returns policy:

RETURNS POLICY:

  • You must notify us within 72 hours of receipt of item and obtain a Returned Exchanged Notification (REN) number, by emailing us at: returns@kohsamui.co.uk. Koh Samui will then email you your REN number which must be used in all further correspondence and send you the procedure for returning items free with DHL.
  • Complete your Returns Pro-Forma Invoice with your REN number and fill in your DHL airway bill and sign it.
  • Items must then be sent back within 7 days of receiving them to: Koh Samui, 65 - 67 Monmouth Street, Covent Garden, London WC2H 9DG United Kingdom. Please use the pre printed return DHL Airway Bill that you received with your purchase.
  • The item must be returned in the same condition as you received it. With all labels/ tags still attached and no signs of wear. Swimming costumes & lingerie must be returned with the hygiene strip in place. Shoes must be returned in their original boxes.
  • Packaging: All items must be returned in their original packaging, this helps to protect items during transit. Shoe boxes should also be returned in their original packaging.

Please note that failure to follow our procedures may result in the item being returned to you. The decision will be made by the discretion of Koh Samui.

Our free return policy does not apply if you are returning items from a country different to the delivery address.

If you return items by via any other shipping agent other than DHL, Koh Samui will not accept any responsibility for costs or insurance.

If you have requested a refund we can only credit the card originally used for this transaction.

Exchanged items are subject to availability. If your preferred size is out of stock we will refund you.